Refund policy

Returns & Exchanges 

All items purchased from Oillyvibes are carefully packed with Oilly Goodness & Care. Each item is checked over before being packaged and sent to all of our customers. However, regretfully from time to time your items may become damaged during transit. 

Please note once parcels are dispatched we are no longer responsible for any transit issues that may arise. We can offer insurance via AusPost if requested (please ensure you add this to your cart at the time of purchase) 

Please then contact Auspost directly via www.auspost.com.au. However, if you still require assistance please contact us via hello@oillyvibes.co

 

We do not offer refunds or exchanges for sale items at this time. 

For breakages/warranty and exchange requests, please contact us via contact page or email at hello@oillyvibes.co  within 72 hours of your receiving your parcel. Store credits will be issued at the discretion of oillyvibes.co